Refund Policy
Last updated: October 14, 2026
We want you to be happy with Doradohosting. This policy explains when refunds are available.
1 New Orders
If you are not satisfied with a new hosting order, you may request a refund within 7 days of the initial purchase by contacting [email protected].
2 Renewals
Renewal payments are generally non-refundable once processed. To avoid being charged, please cancel your service before the renewal date.
3 Non-Refundable Cases
Refunds are not available in the following cases:
- Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
- Requests submitted after the refund period has ended.
- Payments that have already been refunded or are under a chargeback or payment dispute.
- Third-party fees, taxes and payment processing charges, where permitted by law.
4 How To Request a Refund
Send an email to [email protected] from your account email address. Please include your order details and the reason for your request.
5 Refund Processing
Approved refunds are returned to the original payment method where possible. Processing times depend on your payment provider and may take several business days.
Refunds for cryptocurrency payments are issued in cryptocurrency to a wallet address you provide, based on the original US dollar value of the payment, less any network fees.
6 Chargebacks
Please contact us before opening a chargeback or payment dispute. We will gladly work with you to resolve any billing issue.